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Management Education | Hotel Management

Hotel Management

The diversity of experience in hotel management is greater than in any other profession. Hotel industry involves combination of various skills like management, food and beverage service, housekeeping, front office operation, sales and marketing, accounting. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very competitive one.

Eligibility & Course areas One can enter this field by direct entry or through hotel management institutes. For direct entry the vacancies are generally advertised in the newspapers and the minimum prescribed qualification is graduation with 50% marks. They are trained by the hotels themselves. But Qualified personnel's are always given a higher preference.

Minimum qualification required to go for a course in hotel management is 10+2. For certificate, diploma and bachelors courses 10+2 is sufficient. Duration of certificate courses is six months to one year. Bachelor and diploma courses are of duration one and half to three years. Those with graduation can go for post graduate diploma courses the duration of which is one year.

Course areas include food processing, Food and beverages service, Accommodation operation or front office, hotel accountancy, Business communication, French language, hotel engineering, computer, nutrition and food service, Hotel laws, Principles of management, sales and marketing management, Human resource management.

Hotel Management Administration Specializations:

  • Customer Service
  • Food & Beverage Management
  • Hospitality Enterprise
  • Hospitality Sales & Marketing
  • Travel Geography
  • Hospitality Management Information Systems
  • Room Divisions Management
  • Hospitality Human Resource Management

Job Prospects in Hotel Management

The Managers Hotel managers are responsible for the efficient and profitable operation of their establishments. The General Manager controls the finances, establishment norms to be followed by the staff while providing their services to the guests, housekeeping, food quality, decor and interiors. Assistant Managers supervise the day-to-day operations of their departments. Large hotels have Resident Managers to resolve problems round the clock. The Department Managers work under the supervision and guidance of the top management.

The Front Office
The first people to welcome guests in a hotel are the personnel in the front office. The Front Office Manager supervises the work of the receptionists, information clerk, reservation clerk and other service personnel like bell captain, bell boy and doorman. The Bell Boy assists the guests with the baggage to check in to the room. The Bell Captain supervises the work of bell boys. The Information Clerk delivers the telephone messages to the guests through the Bell Captain.

F&B (Food and Beverage)
This department includes:

  • Culinary Unit
  • Steward Department
  • Food Service Department
Restaurant and Food Service Managers are responsible for stocks of tableware, linens, paper, supplies furniture, and fixtures cleaning. They arrange for equipment maintenance and repairs. They also have to maintain records of hours and wages of employees, payrolls, and taxes, etc. Banquet Managers are in-charge of catering assignments.

A hotel requires maintenance on a very large scale. Hotels have a house keeping department to look after cleanliness in rooms, lounges, lobby, restaurant, dining halls, parks etc. This department functions under the supervision of the Executive Housekeeper.

Executive Housekeepers are responsible for ensuring that guest rooms, meeting and banquet rooms and public areas are clean, orderly and well maintained. They train, schedule and supervise the work of housekeepers, inspect rooms and order for the necessary supplies. Housekeeping is a round the clock job .This department works in shifts.

Marketing Department
Today marketing of services is a major aspect of hotel management. Sales and marketing division works to identify the needs of prospective customers, develop stay packages to suit their needs and sell the services, which have been developed.

Best Hotel Management Colleges in India

For the best Hotel Management career in India, here is the list of top Hotel Management colleges in India based on performance and popularity.

  • IHM Mumbai
  • IHM Kolkata
  • IHM Chennai
  • IHM Hyderabad
  • IHM Aurangabad (Taj Group)
  • IHM Ahmedabad
  • Dr. Ambedkar Inst.of Hotel Management, Chandigarh
  • NSHM School of Hotel Management, Durgapur
  • Banarsidas Chandiwala Institute of Hotel Management and Catering Technology, Delhi
  • Welcome Group Graduate School of Hotel Administration, Manipal
  • Institute of Hotel Management, Gwalior
  • Rizvi Institute of Hotel Management, Mumbai
  • Amity School of Hospitality, Noida

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